Pages should use clear headings, direct language, sufficient contrast, and predictable calls to action.
Accessibility statement
Access is part of a professional buyer experience.
ONTCSA aims to keep public website information usable for qualified licensed business tobacco buyers, distributors, importers, partners, and support teams using different devices, assistive technologies, and browsing settings.
Commitment
A clear route for people who need access support.
Accessibility is handled as an ongoing website quality practice. ONTCSA reviews public pages for readable structure, descriptive links, logical headings, keyboard access, form clarity, image alternatives, and consistent buyer routing.
Navigation, forms, skip links, labels, and image text are maintained with screen reader and keyboard use in mind.
If a page, file, form, or interaction creates difficulty, buyers can contact ONTCSA so the request can be routed manually.
Practical standards
What we monitor across the public site.
Accessibility is checked across content, not treated as a hidden legal note.
The statement page is designed as a utility page: quick to scan, easy to navigate, and built around what a visitor can do if something is not accessible.
Semantic headings, regions, skip link behavior, and page landmarks support scanning and assistive navigation.
Contrast, spacing, button states, mobile layout, and readable line lengths are reviewed during public-page work.
Contact fields, labels, required inputs, focus order, and feedback notes should remain direct and predictable.
Images should use meaningful alternative text when they convey information and decorative treatment when they do not.
Support path
Tell us what blocked the task.
When reporting an accessibility issue, include the page URL, device or browser, assistive technology if applicable, what you were trying to do, and the format you need if content was not accessible.
- Page or file that caused the barrier.
- Short description of the issue.
- Preferred contact method for follow-up.
- Any alternate format or information needed.
Feedback and alternate access
Need help using this website?
Use the ONTCSA contact form for accessibility feedback, alternate-format requests, or help reaching a public-site destination. Accessibility feedback is not a product quote by itself, but it will be routed to the appropriate team.
Note: ONTCSA continues improving public website usability. This statement describes website access practices and feedback routing; it does not change market-dependent licensed business tobacco requirements, buyer responsibilities, or commercial qualification review.